Player Privacy Policy
This Privacy Policy explains how we at Celsius collect, use, store, and protect personal information for users in Canada. We describe the types of data we gather, why we need it, how we share it with service providers, and the choices you have about your information. Our goal is clear, practical guidance so you can manage your account and privacy with confidence.
Types of data we collect
We collect information needed to operate your account, process payments, and keep the platform secure. Data falls into three main categories.
Personal data
Personal data includes information you give us when you register or verify your account, such as full name, date of birth, address, email, phone number, government ID for KYC, and payment details. We also keep account credentials and communication preferences.
Technical data
Technical data covers device and connection information, such as IP address, browser type, operating system, device identifiers, language settings, and activity logs. We use this data to provide site functionality, detect abuse, and troubleshoot issues.
Transactional data
Transactional data includes deposit and withdrawal history, bet and play activity, bonus usage, wallet balances, and other payment records. This information supports payment processing, fraud prevention, and regulatory compliance such as anti-money-laundering checks.
How we use your information
We use your data to:
- create and manage your account and verify identity;
- process deposits and withdrawals and record transaction history;
- operate, maintain, and improve site features and security;
- monitor for fraud, suspicious activity, and policy breaches;
- provide customer support, account notifications, and required communications;
- comply with legal and regulatory obligations.
Data protection practices
We protect data through technical and organisational measures. We use HTTPS and modern encryption for data in transit, control access to personal information, and apply internal security policies and monitoring. Only authorised staff and vetted service providers can access personal data as needed to deliver services.
Cookies and tracking technologies
We use cookies, local storage, and similar technologies for session management, site functionality, analytics, and advertising where applicable. You can manage cookie preferences through your browser settings or our cookie banner. Analytics help us understand usage patterns so we can improve performance and stability.
User rights
If you are in Canada, you have rights regarding your personal information, including access, correction, and deletion where applicable. You may also object to or restrict certain processing and request portability of your data subject to legal and operational limits.
Access, correction, and deletion
To access, update, or request deletion of your personal information, contact customer support through your account or via [email protected]. We will verify your identity before making changes and will respond within a reasonable time consistent with applicable law and security requirements.
Information sharing and third parties
We share data with third parties only as necessary to provide services: payment processors, identity verification providers, analytics platforms, live chat vendors, and fraud detection services. We require partners to protect personal information and limit use to contracted purposes. We may also disclose information to comply with legal obligations.
Privacy policy updates
We may update this policy from time to time. We will post any changes on the site and, where appropriate, notify you by email or account message. Continued use of your account after updates indicates your acceptance of the revised policy.