Terms of Use

These Terms and Conditions set out the rules that govern your use of the Celsius online casino platform in Canada. They explain the relationship between us and our users, including account responsibilities, eligibility, acceptable use, promotions, payments, dispute handling, and how we make changes to these terms. By using our services you agree to follow these rules and any account-specific conditions we provide.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account. Keep your password secure, enable two-factor authentication where available, and notify us immediately if you suspect unauthorised access. We may suspend or restrict accounts that show suspicious activity, breach these terms, or are linked to fraud, chargebacks, or repeated bonus abuse.

Account verification

We require verification of identity and payment methods to process withdrawals and meet regulatory obligations. Verification documents may include government ID, proof of address, and payment documentation. Withdrawals may be delayed until verification is complete. We will handle your documents in accordance with our privacy policy.

Account limits and inactivity

Players can set deposit and session limits in account settings. We may also apply limits for security or compliance reasons. Accounts inactive for extended periods may be treated as dormant and subject to maintenance procedures as described in your account settings.

Eligibility requirements

To use our platform you must be of legal gambling age in your province or territory and lawfully permitted to access online casino services in Canada. You must provide accurate personal information during registration and update any changes promptly. We reserve the right to refuse service or close accounts where eligibility cannot be confirmed.

Acceptable platform use

Use the site only for lawful personal play. Prohibited activity includes collusion, multi-accounting, using VPNs to bypass regional restrictions, automated betting bots, and attempting to manipulate games or bonuses. Misuse may lead to account suspension, confiscation of funds gained through unfair play, and reporting to relevant authorities when appropriate.

General bonus and promotion rules

Promotions are subject to specific terms that sit alongside these general conditions. Bonus funds and free spins may carry wagering requirements, game contribution rules, maximum bet limits during playthrough, and expiry periods. We reserve the right to amend, suspend, or withdraw promotions, and to refuse bonus claims where we reasonably suspect abuse or ineligibility.

Deposits and withdrawals

We support a range of payment methods suitable for Canadian players. Deposits are usually credited instantly, while withdrawals are subject to verification and processing times. We may require withdrawals to be made to the original payment method where possible. Transaction limits and processing times can vary; any applicable fees will be disclosed during the payment process.

Dispute resolution

If you have a complaint, please contact customer support so we can attempt to resolve it directly. If a matter cannot be resolved, we will provide information on escalation options, including any independent dispute resolution mechanisms available under the account terms you accepted at signup.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. When changes are material we will notify you by email or through the platform. Continued use after notification constitutes acceptance of the updated terms. You should review the terms periodically and may close your account if you do not agree with any changes.